Entry and food
Do I need a visa?
Japan: no visa for Malaysians for stays of up to 90 days, as long as you have an ePassport. Norway: no visa, for up to 90 days in any 180. New Zealand: no visa, but you need an NZeTA before you fly, and most visitors pay a NZD 100 tourism levy with it. Rules change, so [TBC: confirm SAS re-checks entry rules before every departure].
Do I need ETIAS for Norway?
Not yet. ETIAS, Europe's new travel permit, isn't running, and its start date hasn't been confirmed. Check its status before you travel, or ask us.
Is the food halal?
Every trip page lists each meal and says what it is: halal-certified, Muslim-owned, seafood or vegetarian. Muslim-friendly and fully halal aren't the same thing, and we'd rather you knew which is which before you pay. [TBC: SAS's halal commitment for each trip]
Where do we pray?
[TBC: confirm prayer times are built into each day] In Japan, prayer rooms are easiest to find at airports and major sights, and harder in the countryside. [TBC: arrangements in Norway and New Zealand]
Paying
How much is the deposit?
[TBC: amount or percentage] per person, paid online through [TBC: payment provider] when you book. It holds your seats on that departure.
Can I get my deposit back?
It depends on how close to departure you cancel. The full table is on every trip page and in your confirmation email.
When do I pay the rest?
[TBC: number] days before departure. We'll email you a reminder [TBC: when].
What isn't included?
[TBC: per trip, for example travel insurance, tips, the NZeTA and levy, and the single room supplement]
The group
What if the group doesn't fill up?
Each departure needs [TBC: minimum] travellers to go. If it doesn't reach that, [TBC: what SAS does], and we'll tell you at least [TBC: number] days before departure.
How big is the group?
[TBC: minimum and maximum per departure]
Who leads the tour, and what language do they speak?
[TBC: leader names and languages] They're with you from [TBC: where the leader joins] to the flight home.
Are there shopping stops?
[TBC: answer only if it is true for every trip]
What to expect
Will I see the northern lights? Will the sakura be out?
We can't promise either, and nobody honestly can. The sakura moves with the weather, and the aurora needs clear skies and the sun's activity. [TBC: confirm SAS picks departure dates from the official forecasts and season windows]
How do I know you're a real, licensed agency?
Check our MOTAC licence, KPK/LN [TBC: licence number], at motac.gov.my/semakan, and our MATTA membership, [TBC: MATTA number]. Or visit our office at [TBC: address]. Any real agency will show you these.